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COVID-19 Situation (Last update - July 29, 2020)
We are currently delivering orders as normal.
PLEASE NOTE: Some international packages may take longer to arrive, due to Covid-19. Please allow 1-2 weeks after the estimated delivery date.
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Please see the list of countries below that are currently 'on suspension' for delivery by Royal Mail. We cannot be held responsible for any order being shipped to one of the countries below. Your order may end up being lost. Please DO NOT order if your country is listed below.
Equatorial Guinea - On Suspension
Republic of Guinea - On Suspension
Ukraine - Crimea & Sevastopol Regions - On Long-Term Suspension
Venezuela - Long-term Suspension
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Cut-off Times
- All orders placed on weekdays before 2:30 p.m. will be shipped that same day. Orders after 2:30 p.m. will be shipped the next working day.
- Note: We do not ship orders on the weekend. If you order on Friday after 2:30 p.m. your order will be shipped on Monday. This includes Tracked 24 Next Day Delivery
UK Delivery Information
| Shipping Method | Price | Arrives In |
| Royal Mail Tracked 48 | £3.99 (Free for orders over £50) | 2-3 working days |
| Royal Mail Tracked 24 | £4.99 | Next working day |
- If your order has not arrived within the time specified above, please contact us. Please ensure you contact us within 7 working days in the unlikely event that you have not received your order within the delivery timeframe.
International Delivery Information
| Royal Mail International Non Tracked (EU) | £6.99 (Free for orders over £75) | 5-7 working days |
| Royal Mail International Non Tracked (ROW) | £6.99 (Free for orders over £75) | 7-10 working days |
| Royal Mail International Tracked (EU) (NEW) | £11.99 | 5-7 working days |
| Royal Mail International Tracked (ROW) (NEW) | £11.99 | 7-10 working days |
- Please note: We strongly recommend using a tracked service for your delivery, to ensure maximum safety of delivery. If you select an untracked service, we will not be able to track the status of the package.
- Countries that require PO box: Please be aware that you are responsible for making sure that you provide the correct address. Countries such as the UAE require a PO box address. Failure to do so may result in loss of package or having to pay for delivery again if the package is returned to us.
- Shipping times above are an estimate, based on Royal Mail. Please allow the full shipping time to pass, plus an additional 3-5 working days before contacting us if your delivery hasn't arrived.
Sale / Launch Information
- During sale / launch times, you may experience a slightly slower delivery. Please allow an extra 1-2 working days for us to ship your order, due to higher volume of orders for us to process.
Tracking Information
- If you have placed an order and selected a tracked shipping method, you can track your order here.
Addresses
- You are responsible for ensuring you input the correct address. Failure to do so may result in loss of package / re-paying the delivery fee for us to send out your order again, if it is returned to us by Royal Mail.
