FAQs– WearWolf Clothing Ltd
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FAQs

HOW CAN I TRACK AN ORDER?

UK Customers: You should receive a tracking link within an email when we've shipped your order. If you left a mobile number, you should receive a text notification.
International Orders: If you selected the Tracked Shipping method at checkout, you should receive a tracking link within an email once we've shipped your order.

Please allow 24 hours after your order has been shipped, for tracking to update (if applicable).

DELIVERY INFORMATION

Excited to receive your order? Want to know how long it takes to arrive? Head to our Shipping Info section for more information.

What Payment Methods Are Accepted?

We accept the following:
Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay, Paypal & Klarna*.

*Note: Klarna acceptance is based on a credit check and is available only within the UK.

You can also pay via Gift Cards / Rewards points.

Do You Ship Internationally?

We ship worldwide. You can find more details via our Shipping Info section.

Returning an item?

We allow up to 30 working days (from the date of purchase) to return an item. If you are an international customer and you feel the return will not reach us in time before the 30 days are up, please email us prior to sending the return back and we may be able to accept the return. Any other issues at all, please email us and we will do our best to help. Please see our returns policy here.

Can I exchange an item?

At present time, we are unable to accept exchanges. You would need to return the current item back for a refund (if within 30 days) and purchase the new item via the website as normal.

Do I have to pay anything to return my items?

Yes you will be responsible for the payment of returning items. Please ensure items returned are sent via a tracked method as we cannot be held responsible if a package goes missing and there is no tracking available.
Note:
If your item is faulty, please contact us with your Order Number, Delivery Address and Photos of the issue.

Is Buying Online Safe?

Purchasing from WearWolf Clothing Ltd is completely safe and secure. Our website is digitally secured and encrypted. Please ensure when you are purchasing items that are WearWolf branded, to purchase direct from www.wearwolfclothing.com / www.wearwolfclothing.co.uk directly.

CAN I VIEW PRICES IN A DIFFERENT CURRENCY?

To view another currency, please click on the 'Settings' icon at the top of the website. If your currency is not there, please send us an email and we will look at adding that currency option to the website.
Note: The final price at checkout is in £ GBP. Prices you see in your preferred currency may not be 100% accurate.

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